Strategy, Transformation & Operating Excellence Leader
I build the teams, systems, and operating discipline that turn complex business problems into sustained results. My approach: Diagnose. Simplify. Activate. Sustain. connects customer intelligence, strategic planning, investment priorities, and cross-functional execution to deliver measurable business outcomes.
Strategic Diagnosis
Connect customer intelligence, business priorities, and operational realities to identify root causes and the opportunities that matter.
Systems & Team Building
Simplify fragmented workflows, capabilities, and decision rights into clear priorities and integrated operating models.
Sustained Execution
Mobilize cross-functional teams and build governance, accountability, and measurement that sustain improvement.
Key Achievements
Enterprise Operating Model
Built an integrated Research & Voice of Customer, UX, and Planning operating model across Staples Digital, leading 15 team members and supporting 12 scrum pods and four vendor-led initiatives to connect customer intelligence, strategy, and delivery.
Investment Governance & Operating Discipline
Lead governance across digital capital and operating portfolios, strengthening executive trade-offs, spend discipline, budget performance, and reinvestment planning.
Customer Strategy & Business Outcomes
Led Jobs-to-Be-Done strategy that aligned leaders around an SMB value proposition and contributed to improvements in average order value, profitability, and Net Promoter Score.
Platform Integration & Commercial Growth
Connected B2B customer journeys, employee workflows, Salesforce, and digital platforms across initiatives that improved lead generation, experience scores, and digital feature adoption.
Featured Case Studies
Diagnose. Simplify. Activate. Sustain.
01
Diagnose
Identify root causes by connecting customer needs, business context, operating constraints, and leadership priorities.
02
Simplify
Turn fragmented signals, systems, and competing priorities into clear choices, shared direction, and practical operating models.
03
Activate
Build capable teams, align cross-functional leaders, and mobilize people and resources around action.
04
Sustain
Establish decision rights, governance, performance measures, and accountability so improvements last.
