Customer-led strategy and transformation leader with 10+ years of experience translating customer insight, e-commerce signals, investment priorities, AI-enabled workflow improvement, and cross-functional execution into measurable business outcomes.
At Staples Canada, I lead across User Experience, Voice of Customer, research, strategic planning, and digital portfolio governance — connecting what customers need, what the business should prioritize, and how teams execute with clarity and discipline.
I am recognized as a unifying leader who builds insight-to-execution operating models, strengthens portfolio governance, improves investment decisions, and helps teams move from strategy to measurable impact.
My broader experience spans B2B digital transformation, marketplace and supplier platforms, financial services, and enterprise change.
Leadership Philosophy
I believe strong strategy starts with clear diagnosis, honest trade-offs, and disciplined execution.
I am tough on issues and kind to people. I build trust by creating clarity, giving teams context, and connecting work to outcomes that matter.
Operating Scale
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Director-level leadership across UX, VoC/research, and PMO
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Multi-disciplinary team leadership across research, design, and delivery governance
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Planning and governance coverage across multiple agile pods and vendor-led initiatives
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Enterprise-wide Voice of Customer program across key journeys and business units
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Cross-functional leadership with Product, Engineering, Merchandising, Supply Chain, Marketing, Operations, Finance, and external partners
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Experience across retail, telecom, financial services, marketplace, and payments environments